Order confirmation
Once you completed a purchase, an order confirmation will automatically be sent to the email adress you provided. 

Can I cancel or change an order
If you want to cancel or change something in your order, contact us at the Ivanhoe store as soon as possible by email: butik@ivanhoe.se
We can help you with this as long as the order has not already been shipped. If the order has been sent, we unfortunately cannot change anything afterwards.

Payment & Invoice

Our general size guide can help you find the right size for you. Size guides are available on all product. If you are unsure what size you should have please contact us by sending an email to: butik@ivanhoe.se and we will help and guide you the best we can. 

Shipment & Delivery 
Usually your order will be delivered within  2-4 working days whit Postnord "mypack collect". You will receive a notification from Postnord when you can collect your order. There is a shipping fee 12 EUR of purchases under 100 EUR. For Purchases over 100 EUR its free. 
We will charge you 12 EUR for the cost for returnshipping.

Unclaimed package
For packages that are not picked up, we reserve yhe right to charge 15 EUR in handling fees for return shipping and handling costs unless you can document that you were not notified that the package was delivered. In this case the package will be returned to you without chraging additional costs. 

As a customer, you always have the right to open purchase for 14 days. If you want to return your item, it should be delivered complete with label equally earlier. Upon return, the customer is responsible for the shipping cost 12 EUR outside Sweden. Use the attached return shipping label that is included in the delivery. Return address: Ivanhoebutiken, Boråsvägen 36, 523 36 Gällstad, Sweden
If you wish to change to a different product or size: You return your item to us with the attached return shipping slip.
We will charge you 12 EUR for the cost for returnshipping. Then you place a new order in the webshop.

Let us know why you want to reclaim the product and in what way you consider the product to be faulty to our email adress: 
In the event of a complait, it is important that you attach the receipt and clearly stat the fault on the item. We will then check the product and get back to you as a customer with an answear from our productioncrew. 

Complaint adress: Ivanhoebutiken, Boråsvägen 36, 523 36 Gällstad